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Policies

Privacy Policy

We do not share any customer data or information outside of the company except where necessary to ship products to you, and to complete credit card transactions.

Email addresses are protected and not shared with any outside agency.

Return Policy

We offer a 30 day return policy effective from the date you receive the item.

Please email us at jettoolstore@gmail.com with any return claims.

When you receive your shipment, please inspect the packaging carefully, and note with the delivery driver any damage to the packaging at the time. If possible, take pictures and send them to us - and we will assist you in replacing your order. The customer must notify us of damaged or missing items within three business days. 

The customer is responsible for return freight and will not be refunded original outgoing freight charges unless item is defective or damaged during original outgoing shipment.

A 25% restocking fee will be applied to returned items over 100lbs, or any item which is not in new condition.

Please allow 7-10 business days for returns to be inspected and credited once received.

As always, customer satisfaction is our first priority - so don't hesitate to contact us.

Order Policy

We reserve the right to cancel orders for any reason.